Help with your packs

NovaStraz support Email support@novastraz.com with your order reference, pack name and a short description of the issue. Do not send private download codes, passwords, wallet keys or card details. We aim to reply within two UK working days.

Download access normally lasts seven days with five downloads per pack. Keep a private backup. If delivery fails, contact us for help; you do not need to buy again.

Refund requests: contact support@novastraz.com or Stripe/Link using the support link on your payment receipt. We offer a voluntary full refund requested within 14 days of purchase; statutory rights and the payment seller's rights remain unaffected.

Payment, invoice and tax-receipt queries can be raised with Link at https://support.link.com/topics/sold-through-link. Product installation and reproducible defects are handled by NovaStraz. We do not provide investment advice or third-party account support.

Security: security@novastraz.com. Privacy: privacy@novastraz.com. OrbiSignal Ltd, company 17512012, 8 James Road, Dartford, Kent, DA1 3NF, UK.

Packs are not yet on sale. These arrangements describe the planned commercial service.